[After-sales service for distributors]:
If there are any quality issues with the product, please handle them within one day of receipt (take photos or videos of the product and send them to customer service). Return shipping costs are the responsibility of the customer; we will cover the initial shipping cost. (Please ensure the packaging is intact; products that have been used will not be accepted.)
For returns not due to quality issues or without a valid reason, the product must be unopened. Please process the return within one day of receipt. The product must be unused, in its original packaging, and all accessories must be included. Return shipping costs are the responsibility of the buyer, and the product must not affect resale. (Except for condoms, lingerie, and underwear). (Important: Ensure the packaging is intact; used items will not be accepted.)
[Wholesale after-sales service price above 100 yuan]:
If there are any quality issues with the products, please accumulate the items and return them within one month. You will be responsible for the return postage, while we will cover the postage for replacements (please ensure the packaging is intact, all accessories are complete, and the products are unused; we will not accept returns of used products).
For non-quality issues, please handle returns/exchanges within one day of receipt. Return shipping costs are the responsibility of the returner (including packaging fees). Products must be unopened, unused, and in a condition suitable for resale. (Except for condoms, lingerie, and underwear). (Important: Ensure the packaging is intact; used items will not be accepted!)
【Notice】
If you find any missing, incorrect, or out-of-shipment items after signing for the package, please contact us within [number] days. Please take photos of all products and the packing list and send them to customer service. We will verify with the warehouse and retrieve the shipping video for confirmation. If the issue is confirmed to be missing, incorrect, or out-of-shipment, we will provide you with a satisfactory resolution. Contacting us after this timeframe will not be processed!
If you find any damage or crushing to the outer packaging of the package upon signing for it, please take a photo and refuse to accept it. Contact us and we will arrange for a replacement. Otherwise, you will be responsible for any shortages, missing items, or damage to the product's appearance that you discover after signing for it.
